Check with seller Việc làm Hồ Chí Minh tuyển gấp Digital Coordination Admin Thành Phố Hồ Chí Minh

Mô tả công việc You will help us reply for all our online luxury customers on social media channels, coordinate with store to solve their problem, update chatbot report weekly and take care for past customers. Digital Coordination Working closely with Retail team to ensure outcome of projects. Customer Experience Ensure all customer inquires are answered timely, help customer have best experience on buying online. Manage and update Google Business Location. Manage Chatbot, Facebook Masseger, Instagram Direct. Manage all customer inquiries online to generate sale leads. Create creative scripts for each type of customer. Proactively contact past customers for reactivating or sales support & customer caring. Digital Lead management Collect and Route all digital leads to stores. Follow up and Collect survey to ensure customer satisfaction and Digital improvement. Follow-Up Ensure weekly report any problem on customer experience with Store reply. Weekly report about Lead generation and Chat-bot performance. Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Yêu cầu kỹ năng More than 1-year experience as Sales associates in premium/luxury fashion/cosmetic brands. Advance in reading, writing English. University/ College degree in business administration, marketing or relevant fields. Good skills in communication & problem-solving. Knowledge of digital marketing & social media platform. Solid organizational skills including attention to detail and multitasking skills. Ability to work independently and in team situations. Microsoft Office proficiency is preferable. High level of integrity and dependability with a strong sense of urgency and results-orientation. Meticulous & clever in communication. Able to communicate on phone is an advantage.

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