Check with seller Việc làm Hồ Chí Minh tuyển gấp Trainer - Nhân Viên Đào Tạo - HCM Shopee Thành Phố Hồ Chí Minh

Mô tả công việc • Supervising Knowledge and Training to team member (agent and team leader) through rostering, monitoring, briefing, coaching, and others. • Responsible for the planning, execution, and analysis of programs that support the results of all contact center services (function Employee Support). • Regular side by side with inbound (and outbound) agent due to get information or fact finding and needs in term of training materials and methods. • Follow and engage actively in service improvement and motivation programs. • Taking decision about problems that occurred in the entire program that supports service Contact Center and its analysis. • Responsible to develop personal performance like training, briefings, find latest information • Responsible to improve quality of all unit in CRM & CE within agreed development period • Follow and make sure all team members are actively involved work closely with operation to maintain perspective. • Responsible and ensure update product/program into system for customer service (function Employee Support). • Provide Activity Report as Team performance report daily, weekly and monthly bases. Quyền lợi được hưởng • Working Time: Mon – Sat (9:00 – 6:00pm) • Salary: up to 13 mil Gross • 13th-month salary, Social insurance, annual leave, recompense (holidays, Tet) • Bonus: twice a year • Extensive coaching and training • Performance appraisals every year • Annual health checkup • Compliance fully to Vietnam labor code • Company trip, team-building events Yêu cầu kỹ năng • At least 1 year-experience developing and implementing training programs in a call center environment • 1 year-platform training/facilitation skills to deliver quality training programs and experience developing and delivering professional development courses • Platform training/facilitation skills to deliver quality training programs • Ability to solve problems quickly and independently while working in a fast-paced environment • Ability to multitask and perform in constantly changing environment • Strong organizational, planning, prioritization skills

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