Kiểm tra với người bán Việc làm Hồ Chí Minh tuyển gấp Service Manager Thành Phố Hồ Chí Minh

Mô tả công việc Algorithmics is a Global Network of Coding Schools for Kids from 5-17 years-old teaching Visual Programming, Python and Game Design. Algorithmics Vietnam was launched in 2020 and has expanded to 4 locations in HCMC. We are looking for potential candidates to join the Algorithmics family, accompany and grow with Algorithmics. Are you ready for the challenge? Join Us! Major duties and responsibilities: 1. Customer Service Accountable for classroom and centre facilities, including centre supplies Raising concerns to relevant head of departments Accountable for onboarding new student and parents Accountable for KPIs Developing & maintaining Academic/Centre community Ensuring excellent parent & student experience (including progress updates, foreseeing parent concerns, problem solving issues, handling complaints) Planning and delivery of events (in coordination with Marketing) Oversight of student progress at center 2. Systems & Campus Operation Management Inter-department communication comply to company policies, systems & SoP, maintain and resolve issues Responsible for operational sheets and management reporting within campus Ensure systems data integrity within centre Training of operational sheets to new members Coordination with Academic Resources Manager to ensure teacher availability for Trial, Catch-up and existing classes. (Including seasonal events/additional programs) Responsible campus scheduling and campus payroll (including TAs) Forecast teacher needs for new classes and maintaining scheduling efficiency with Academic Resources Manager Responsible for recruiting Program Supervisors for their Campus Oversight of staff training Inventorization of academic materials Inducting new teachers and teaching assistant in centre facilities 3. Recruitment, Training & Development Participate in training Keep up to date with changes and initiatives in education Benefits Opportunities to practice English and take classes at the center to improve capacity. Colleagues: The working environment is dynamic, professional, friendly, with promotion opportunities. Enjoy welfare policies in accordance with the company's regulations Coaching opportunities: to be trained in professional knowledge & essential soft skills. Social insurance, Health insurance 12 day leave/year Birthday party, Happy friday, Teambuilding,.. Work time 44 hours/week, arranged by Line Manager Location Nguyen Van Huong, Thao Dien Ward, District 2, HCMC Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Yêu cầu kỹ năng Ideal candidate requirements: Written and Verbal English proficiency of 6.5 and above (no need for certification, CV must be in English) Passion for education Highly organised, proactive problem solver and attentive to detail Great interpersonal skills & customer service oriented Proficient in computer administration - Google Suites, excel At least 1 year management/supervisory experience Background in retail education preferred

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