Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Service Officer Thành Phố Hồ Chí Minh

Mô tả công việc Objectives Provide Customer Service support to the organization by obtaining, analyzing and verifying the accuracy of other information in timely manner; also do initiatives and/or implements corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained. Main tasks : Communicate price, quote and contracts with customer, sales team and approver list. Proactively communicate with customer for customer order, customer issue and customer inquiry Ensure company interest of work process and receivable are well defend Timely record all customer P/O, contract in ERP system and proper archiving system Handling customer complaint to ensure the complaints solve and well taken care of Provide a prompt, courteous and knowledgeable response to all customer enquiries Ensure All customer fulfill on time on full quantity Results through teamwork, effectively collaborate, always looking for more efficient ways to serve customer Conduct and maintain good Communication with Production team and /or supplier to ensure all the P/O is produced and delivered on time Working with Technical – QA and sales team to ensure all customer objection or complaints are well taken care and tracking all line item filling rate and ensure achieve 95% performance. Additional tasks : Conduct and maintain good communication with procurement and logistic team to ensure all materials prepared for production and delivery product on time to customer. Proactively communicate with customer for invoice and remind about payment time. Coordinate with internal and external parties and handling document/custom formality Quyền lợi được hưởng Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Đồng phục Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm Yêu cầu kỹ năng Working Experience: minimum 2 years in Customer Service / Sales / Marketing Education: Bachelor Degree in economics, marketing or other related English certificate: B level or IELTS from 5.0 Competencies Core Competencies: Attention to details Communication Skill Team Work / Synergy Initiative Job Related Competencies: Microsoft Office English Reporting Customer Service Orientation

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