Check with seller Việc làm Hồ Chí Minh tuyển gấp Nhân Viên Tư Vấn Dịch Vụ Khách Hàng (Customer Service Advisor, Frontl Thành Phố Hồ Chí Minh

Mô tả công việc Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands Accept and register bookings for DHL services Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff Quyền lợi được hưởng Global multinational company with dynamic working environment Multiple earnings and benefits from attractive rewards internally Health & Wellbeing programs Certified International Training courses Multiple engagement and team building activities annually Yêu cầu kỹ năng Expected years of experience: (Minimum): 1-2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable) Typing skills (at least 30 wpm preferable) Ability to work in shift Experience working in teams Telephone skills (excellent) Technical Skills (Telephone and Order Booking systems preferable) Negotiation and interpersonal skills (excellent) Conflict resolution skills (excellent) Communication skills - spoken and written (excellent) Expected Educational Qualifications:College or University Degree (preferable)or Diploma English skills – verbal and written (good)

Contact seller Share

Comments