Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Service Key Account Team Leader (HCM Brewery) Thành Phố Hồ Chí Minh

Mô tả công việc JOB PURPOSE: - Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for his specific Customers (e.g. VMI, OSA, etc…) - Ensuring internal alignment with Sales, Finance and Supply Chain teams for his specific Customers - Ensuring the optimal balance of service and cost for his specific Customers and especially the compliance of his Customers to Logistics Trade Terms. - Guaranteeing an efficient management and an operational excellence from order to cash. JOB REQUIREMENT: 1. SAFETY: Focus on safety 2. CUSTOMER SERVICE STRATEGY - Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS&L and Sales Strategy - with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction. - Manages and promotes communication and cross-functional collaboration with Sales and Finance - Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction - Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement as well as External Benchmark 3. ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT - Supports the execution of order processing flow from acquisition to billing/cash for their customers - Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed. - Actively uses and contributes to the one-source of E2E customer information together with - Sales, Trade Marketing, Finance and CS&L. 4. CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS + Actively drives insights on Customer Profitability by: - Collaborating with Finance to integrate C2S in Customer P&L. - Monitoring Cost-2-Serve (C2) per Customer - Continuously improving C2S by coordinating business cases creation with customers + Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring: - Development of LTT agreements - LTT agreements are measured, tracked, reviewed, and enforced + Negotiates with customers from the perspective of logistics 5. CUSTOMER COLLABORATION & JOINT VALUE CREATION - Facilitates links between the right people in both companies. - Forges strong personal relationships with key customers and supply management at all levels. - Implements Joint Supply Chain Plan with Customers - Gains top management sponsorship - Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation. 6. MANAGEMENT INFORMATION REPORTING - Provides clear and accurate information on Customer Service performance via: + Joint Scorecard with Customers + Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…) + Ensuring there are clear metrics across all KPIs - Ensuring Root Cause Failure Analysis on KPIs 7. ORGANIZATION AND PEOPLE MANAGEMENT - Actively drives a customer centric culture in the team and ensures cross-functional alignment. - Effectively organizes and manages a team of people by: + Having right team members and roles in-place + Driving an aligned and focused culture through clear performance targets and regular one-on-ones + Implementing personal development programme including competencies development - Leads and/or contributes to cross-functional projects on a need basis - Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis. Quyền lợi được hưởng Laptop Chế độ bảo hiểm Phụ cấp Xe đưa đón Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Phụ cấp thâm niên Nghỉ phép năm Yêu cầu kỹ năng 1. Qualifications: - Minimum University degree 2. Experience / skills required: - At least 3-4 of years of relevant experience (if higher # of years needed due to complexity, OpCo to define) - Ability to effectively work cross-functionally - Management experience (1-2 years) - Strong E2E Supply Chain knowledge - Financial and commercial understanding - Ability to understand and explain the financial and economic effects of Customer Service Management - Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers - Interpersonal skills - Problem solving & presentation skills - Strong project management skills - Experience of working directly with Customers 3. Language(s): - Vietnamese Language - English language is preferred.

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