Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Care Quality & Training Supervisor Thành Phố Hồ Chí Minh

Mô tả công việc - Develop job descriptions/capability assessment criteria for employees…ETC. based on actual requirements from the job. - Support the Head of Department in supervising the activities of the Customer Service Department - Organize periodic surveys and evaluations of customers on deal quality, customer care service quality; listen to customers‘ opinions and expectations to build an effective customer service system. - Coordinating with the relevant Department Heads to provide support measures to resolve customer complaints in a satisfactory and timely manner to ensure effective customer service activities. - Make reports under the direction of Head Customer Service Contact Center - Together with the Head of Department to build the internal working process (Hotline/Online/Confirmation/Return); between the Customer Service Department and other departments in the company to ensure that all work is carried out in accordance with the process and with high efficiency as required. - Monitoring the quality through the customer’s survey and evaluation plan as well as the flow of customer feedback on product/service quality. - Support Training and update Report daily Quyền lợi được hưởng Competitive salary package according to ability Consider salary increase once/year Allowance for lunch and parking at the building Get annual health care, 24/24 Accident Insurance (HEALTH INSURANCE) and Social Insurance with 100% salary package Health insurance package at PJICO (Supervisor level and above) Participate in company training programs Support costs when participating in training courses of the company Bonus includes: KPI bonus, year-end business results and Tet holiday up to 3.5 months salary (including 13th month) Holidays: 12 days/year Yêu cầu kỹ năng - Proficiency in office computer applications (Word, Excel, and PowerPoint). - Must have expertise in law, accounting and auditing; enough experience, credibility and competence to execute their assigned tasks effectively. - Good communication skills. - English communication is an advantage. - Honest. - High sense of responsibility. - At least 1 years’ experience in customer service. - Able to working under high pressure. Liên hệ - Người liên hệ: Mr. Long Hồ

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