Check with seller Việc làm Hà Nội tuyển gấp Nhân Viên Dịch Vụ Khách Hàng – Trung Tâm Thương Mại IPH Thành Phố Hà Nội

Mô tả công việc Handle all incoming and outgoing telephone calls in a professional manner. Warmly welcome all customers and tenants at entrance/ CS desk. Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner. Compile Weekly Report and other relevant record/ report as required by Head of CS. Record all activities during the shift, highlight and report any unusual/ outstanding issues. Monitor and control the building access in cooperation with Security and to be observant at the lobby and report any unusual/ suspicious events to the relevant department and the MO immediately. Play a role as a link among tenants and customers and the Management Office and other relevant departments. Ensure all equipments and facilities set up in the counter are maintained and well kept at all times. Maintain building administration record, update & filing systematically. Assist the operations flowing smoothly and consistently according to SOPs. Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS. Quyền lợi được hưởng Having chances to get attractive company bonus every month/year Company trip once a year + Joining party Salary and position is reviewed 1 time a year Bonus by individual ability and company’s performance. Social insurance, health insurance, unemployment insurance and other benefits Dynamic and sociable working environment. Yêu cầu kỹ năng University/ College degree of English/ Hospitality/ Tourism; Excellent communication in both Vietnamese and English; Gender: FEMALE At least 1 year experience working as a receptionist/ customer service in big hotel/ mall/ building; Be a problem solver and a team player as well as be able to work independently; Customer service oriented, interpersonal, considerate, cooperative, well organized; Good working experience in MS Office applications, especially Word and Excel.

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