Check with seller Việc làm Hà Nội tuyển gấp [HO] CUSTOMER CARE EXECUTIVE Thành Phố Hà Nội

Mô tả công việc Aviva is looking for Customer Care Executive that will be the liaison between our company and customers. The successful candidate will be responsible for performing daily activities and care programs to keep customer satisfaction and effectively solving customers inquiries and issues. * Key Responsibilities & Accountabilities: - Performing daily care activities to deliver a comprehensive service to customers and ensuring customer satisfaction and provide professional customer support. - Providing feedback on the efficiency of the customer service process - Processing orders, forms, applications, and requests according to specific programs - Communicating and coordinating with colleagues or other teams as necessary - Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Experienced in identifying, exploiting information and handling customer’s complaints - Communicating with customers through various channels and responding promptly to customer inquiries in written or verbally - Updating job knowledge by participating in educational opportunities - Keeping a record of customer interaction and details of actions taken - Other assignment to enhance service quality or process improvement * What we're happy to offer: - We promote work life balance by offering you flexible working time, work from home 1day/month, 15-17 days of annual leaves, 1 days of birthday leave, 2 days of study leave, maternity leave with financial support and 10 days of paternity leave, 13th month salary, provide Laptop to work... - We provide VBI healthcare insurance for you, your spouse and kids. - We develop potential in you by sponsoring you both internal and external training courses. Yêu cầu kỹ năng * Requirements: - Customer support experience is preferred - Proficiency in English is an advantage - University graduated or higher - Strong verbal communication skills along with active listening - Computer literacy in order to make reports, activity results and details of customer interaction

Contact seller Share

Comments