Check with seller Việc làm Hà Nội tuyển gấp Customer Service Officer

Mô tả công việc  Play a role as a link among tenants and customers and the Management Office and other relevant departments.  Warmly welcome all customers and tenants at entrance/ CS desk.  Handle all incoming and outgoing telephone calls in a professional manner.  Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.  Maintain building administration record, update & filing systematically.  Compile Weekly Report and other relevant record/ report as required by Head of CS.  Record all activities during the shift, highlight and report any unusual/ outstanding issues.  Monitor and control the building access in cooperation with Security and to be observant at the lobby and report any unusual/ suspicious events to the relevant department and the MO immediately.  Assist the operations flowing smoothly and consistently according to SOPs.  Ensure all equipments and facilities set up in the counter are maintained and well kept at all times.  Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS. Quyền lợi được hưởng - Salary and position is reviewed 1 time a year - Bonus by individual ability and company’s performance. - Having chances to get attractive company bonus every month/year - Social insurance, health insurance, unemployment insurance and other benefits - Company trip once a year + Joining party - Dynamic and sociable working environment. Yêu cầu kỹ năng  Excellent communication in both Vietnamese and English;  University/ College degree of English/ Hospitality/ Tourism;  At least 1 year experience working as a receptionist/ customer service in big hotel/ mall/ building;  Customer service oriented, interpersonal, considerate, cooperative, well organized;  Be a problem solver and a team player as well as be able to work independently;  Good working experience in MS Office applications, especially Word and Excel.

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