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Mô tả công việc Give daily coaching to agents for any mistakes found (if required) from Quality Assurance results • Plan, organize and conduct training programs, seminars, and conferences for Customer Service Representatives from Quality Assurance results • Collect the feedback and follow the improvement fields of agents after each training session • Write material for new training programs; reviews evaluates and modifies existing and proposed programs and recommends appropriate changes • Conduct quality monitors and assist with new hire feedback • Administer and evaluates training program qualification tests and determines the eligibility of prospective attendees • Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids; set up audiovisual equipment and make presentations when necessary • Schedule the appropriate classroom and prepares the physical setup • Conduct skills, technical, management, and staff development training courses • Evaluate needs and develop new training materials and/or revises current material utilizing corporate standards to ensure the brand chat training needs are met • May be required to assist management with floor support as needed • Keep all proprietary information of the company and provided accounts confidentiality Quyền lợi được hưởng - Lương: Thỏa thuận + bonus - Lương tháng 13 - 12 ngày phép/ năm Yêu cầu kỹ năng At least 1 year of experience developing and implementing training programs in a call center, chat channel environment, and fashion brand • 1 year of using platform training/facilitation skills to deliver quality training programs and experience developing and delivering professional development courses • Excellent oral, written, and interpersonal communication skills • Ability to solve problems quickly and independently while working in a fast-paced environment • Intermediate to advanced reporting skills • Excellent ability to identify and analyze data for trends • Experience in providing performance feedback • Excellent time management • Ability to multitask and perform in a constantly changing environment • Strong organizational, planning, prioritization skills.

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