Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Service Supervisor (Bilingual In English & Chinese) Thành Phố Hồ Chí Minh

Mô tả công việc Job overview: This position will supervise the day-to-day activities of a Customer Service Team. Key responsibilities: 1. Employee Development and Management: - Train and provide development opportunities for staff. - Attract, retain and develop high potential talent. - Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members. - Monitor and evaluate team members, and adjust training where needed. - Ensure annual goals are complete and communicated. - Positively lead and influence team members to partner together to achieve individual and business goals. 2. CS operation: - Communicate, implement and interpret customer service policies and procedures. - Partner with Inside Sales to achieve sales goals. - Provide responsive order management support including order entry, or expediting and shipment information to customers. - Champion customer needs and follow-up on customer inquiries. - Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development. Quyền lợi được hưởng - Company trips, team building. - Competitive salary - Other benefits according to the provisions of the Company and the Labor Code. Yêu cầu kỹ năng - Bachelor degree. - At least 03 years as Leader roles with the team size above 10 members. - Bilingual skills in English & Chinese (full professional proficiency). - Excellent customer service & presentation skills. - At least 07 working experience in Manufacturing/ Apparel/ Footwear/ Retail Brands. - Knowledgeable of call center operations and product lines. *** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)

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