Check with seller Việc làm Hồ Chí Minh tuyển gấp Outbound Manager (Call Center) Thành Phố Hồ Chí Minh

Mô tả công việc To improve overall services and performance of Contact Center Regular to Transcosmos’ Client customers, it is critical for Outbound Manager to institute an experienced outsourcing service to help provide energy services Outbound Contact Center Regular comprising the agent, team leader, and supervisor. Responsibilities tied with Requirements: · Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context. · Supervising a dynamic team to support Transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others. · Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs · Taking decisions about problems that occurred in the entire program that supports service Contact Center Transcosmos’ Client and its analysis. · Reporting to General Manager/CC Director for any abnormalities in operation · Developing personal performance and team members such as training, briefings, seeking information latest, and others · Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments · Doing the responsibility and authority in accordance with the business processes defined by Transcosmos’ Client · Provide Activity Report as Team performance report daily, weekly and monthly bases. · Attending Weekly Meeting with Clients to share insights and highlights of operation. · Attending to ad-hoc tasks as assigned by General Manager or Client. Quyền lợi được hưởng Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Chế độ thưởng Đào tạo Tăng lương Phụ cấp thâm niên Nghỉ phép năm Yêu cầu kỹ năng ·   At least 3-year experience in leading a telesales team/Call Center, nutrition industry is a plus ·   2 years experienced with Supervisor position or above ·   Experience in managing to performance targets desired ·   Project management experience, able to work independently on multiple concurrent initiatives ·   Strong personality and leadership ·   Manage team size ~ 100 headcount

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