Kiểm tra với người bán Việc làm Hà Nội tuyển gấp IT Service Manager Thành Phố Hà Nội

Mô tả công việc I. Job Purpose: - To support IT Controller in discharging his/ her duties and responsibilities on the IT Services functions - Leading the IT technical support team to provide excellent customer services and resolve the IT technical issues. - In charge of the IT Services team, and oversees all IT services activities in the department on the daily basis. - Builds and maintains good relationship with IT service providers and manages the hardware and software products support and maintenance. - Follow up with internal customers to identify areas of improvement - Interacts with internal users of all levels to help resolve IT-related issues and provide advices / solutions in a timely manner. - Provide timely services level analysis to top management base on systematic tools or programs. II. Job accountabilities: - Manage the technical, admin and services team and evaluate performance - Set specific customer service standards - Act as the main IT contact person for any escalation of user service support issues and provide consultative advices to all level of users - Managing and overseeing the IT Infrastructure: SAP System, VPN, Domain Controller, Backup System… - Contribute to improve customer support by actively responding to queries and handling complaints - Monitor and evaluate current system problems in business process and the retail POS system. - Provide IT service to all departments in the Corporate - Supporting members in IT department to solve user problems. - Coordinate with group IT to implement and manage IT projects. - Ensure all procedures related to Information & Communication Technology and data security/integrity is being followed. - Monitoring working schedule of IT members in department. - Budget planning, prepare the yearly budget for IT operations. Quyền lợi được hưởng The wage agreements in interview. Able to work in an active and professional working environment. Insurance and Paid-leaves as required by Labor Law. Yêu cầu kỹ năng - Degree/Diploma in IT / Computer System / IT Technology - Be familiar with Cisco, VMWare, Microsoft, Backup technologies. - Minimum 5 years relevant working experience, Help Desk experience is an advantage - Having a rich hand-on experience in management of IT Infrastructure (medium/big scale) and deployment of IT Projects. - Good spoken and written English skills are essential - Knowledge about retail business process is an advantage - Excellent interpersonal skills, resourceful with positive working attitude - Able to work independently and possess a high level of responsibility and commitment - Work location: No.8 Phan Van Truong, Dich Vong ward, Cau Giay, Hanoi - Able to work proactively and under pressure. • Fluent in English and Vietnamese. Liên hệ - Người liên hệ: Chi Nhánh Công Ty TNHH Vòng Tròn Đỏ Tại Hà Nội - Điạ chỉ: 8 Phan Văn Trường, Phường Dịch Vọng Hậu, Quận Cầu Giấy, TP.Hà Nội

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