Check with seller Việc làm Hồ Chí Minh tuyển gấp HCM - Customer Service Executive (Live Chat) - Thời Vụ 6 Tháng Quận 8

Mô tả công việc Live chat: - Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies across all chat channels - Ensure all incoming chat requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience - Own all communications between the company and customers via chat channels, including Messenger, Facebook comments across all Maison Facebook pages, Instagram, Freshchat, Zalo, Viber, and platform chat applications (Lazada, Shopee, Tiki) - Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via chat channels with the highest quality and time service levels - Create sales opportunities by converting inquiries to orders across chat channels and reach revenue targets set by the company - Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation. Quyền lợi được hưởng - 13th month salary bonus - Enjoy insurance policies (social insurance, health insurance). - Rewards for Bao Viet's Health Insurance Package - Enjoy a full holiday regime according to state regulations - Bonus on the year-end profit of the company for the performance-based team - Enjoy yourself when you get married, have children, birthdays, and Vietnamese women's day Yêu cầu kỹ năng - Well communication skill. - Graduated College. - Ability to adapt: Eager to learn - Experience from 1-2 years. - Problem solving and analysis skills. - Friendly, enthusiastic, capable. - Proficient in Word, Excel, Outlook, Internet and Power Point. - Withstand pressure. Liên hệ - Người liên hệ: Phòng Tuyển Dụng

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