Check with seller Việc làm Hồ Chí Minh tuyển gấp Express/ Premium Transport Operations Team Leader Thành Phố Hồ Chí Minh

Mô tả công việc 1. Role and Responsibilities Connect with regional and local team (Ops, Network, Tech, 3PL KAM, etc.) to drive system development for supporting operations of Express and Premium service. Monitor KPIs by deep dives and track performance with internal and external reports. Lead the improvement of 3PL operations to maintain KPIs Making the proposal to manage KPI of 3PL on daily basis Lead operations root cause analysis with your team and incorporate the findings into key actions for either 3PLs or department for process continuous improvement. Ensuring all customer/ seller complaints and tickets are solved within Service-level Agreement. Set up weekly/bi-weekly/ monthly meeting and visits to 3PLs to review their performance. Collaborate with internal stakeholders of Transport department and 3PLs for playbook guideline upgrade and during contracting negotiation, tenders. Reporting to Transport Operations Head, your main role will be to work closely with 3PLs to ensure they follow up aligned Standard Operating Procedure (SOP) of Express and Premium service. Being able to train & coach 3PL’s relevant (drivers/messengers...) for a better improvement. Other tasks are assigned by line manager. Domestic Travel: 25% 2. Scope of work BPO CS/PSC/CX/Commercial governance / coordination (all 3PLs) ​ 3PL Backlog Management​ Support claims/billings processing/dispute 3. KPI Failed Delivery rate Breached rate Customer service tickets % Backlog clearance Customer & seller experience performance Partners Support Centre Tickets API % manual update (for automation) Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Chăm sóc sức khỏe Đào tạo Tăng lương Yêu cầu kỹ năng Requires strong communication, organization skills​ and analytical skills to be able to efficiently navigate control tower topics (monitoring backlog & 3PL end to end performance) ​ Ability to work independently & handle multi-tasks with tight deadline. Diploma/Degree in Business Administration, Logistics or Supply Chain Excellent customer satisfaction focus, results oriented. At least 3 - 5 years’ working experience in logistics/transportation companies and or in the KAM position. Good at MS Excel, PowerPoint. SQL query experienced is an advantage point. Fair in English speaking, good at writing & reading comprehension. Requires strong project management skills and drive improvement initiatives execution ​

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