Check with seller Việc làm tuyển gấp Customer Service Executive (Good Command Of English)

Mô tả công việc POSITION PURPOSE Increasing customer satisfaction by providing helpful information, answering questions, and responding to complaints. Being the front line of building positive customer experience by taking care of every touchpoint a customer has with the company. RESPONSIBILITIES - Escalate unresolved issues to the appropriate internal teams - Take ownership of customer issues; Troubleshoot problems and see them through to resolution via email, chat, text, outbound call - Collect prompt and accurate feedback from customers - Document knowledge in the form of solution articles - Resolve escalated issues on payment gateway systems - Make reports, complete other department-related tasks assigned by supervisor, manager Quyền lợi được hưởng COMPENSATION & BENEFITS - Gross Salary 8,000,000 - 12,000,000 VND/month - Allowance: 500.000 VND/month; motorbike parking fee: 150,000 VND/month. - Many chances to perform in the global market, developed countries (The US, EU) in E-commerce with super-fast growth rate. - Medical and social insurance abided by Vietnam’s Law; other benefits followed company’s policy (company trips; team building; annual bonus in holidays) - Probation time: 02 months with 85% of Gross salary. - Working with young, enthusiastic and proactive associates in an inspiring environment. WORKING TIME - Monday – Friday: 8h – 12h00 & 13h30 – 17h30 - 2 Saturdays/month: 8h – 12h00 & 13h30 – 17h30 Yêu cầu kỹ năng QUALIFICATION AND EXPERIENCE - Bachelor degree - Good command of English (reading, writing, speaking skills) equivalent to IELTS score of 6.5 - Advantages: + Having experience in service industry, customer-related fields + Knowledge of Western cultures SKILLS & ATTRIBUTES - Service mindset, patience, willingness to learn, attention to details, ability to work under pressure - Skills: + Time management; organized; + Problem solving; + Negotiation; + Teamwork + Effective communication; + Basic skills in using Microsoft Office and Google Workspace apps;

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