Check with seller Việc làm Quận 1, Hồ Chí Minh tuyển gấp TECHNICAL SUPPORT – SEA LANGUAGE (DELL – SEA) Thành Phố Hồ Chí Minh

Mô tả công việc - phone. -Responds to customer technical problems/issues related to hardware and networking via - Uses troubleshooting techniques and tools to identify products that are defective and follow - solutions to correct failures. - Assists customers by diagnosing problems and providing resolutions for technical service. - guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to identify problems, investigate causes and recommend - Advises/educates customers within procedural guidelines to ensure a complete solution to - their technical or service questions. - Identifies, researches and provides input on unique or recurring customer problems. - implementation. - Remains knowledgeable of Client’s product line, policies, and procedures. - Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic - Monitors and tracks issues to ensure accurate resolution. - Internet Tools. - Focuses on delivering a positive customer experience according to standards. - May be involved in revenue generation activities with current customers. - Document problems in the support solution database for diagnostics and solution - Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support Quyền lợi được hưởng - Gross Income – Ringgit Malaysia: 4100RM – 5000RM + 200RM (housing allowance) - Gross Income – VND: 22.000.000VND – 27.000.000VND + 1.000.000VND ( housing allowance ) - Medical /Dental coverage upon onboarding - Gross Income – USD: $980 - $1189 + $47 ( housing allowance ) - Gym membership subsidy (post probation period) - 30 days annual leave - Company will pay flight ticket Yêu cầu kỹ năng - Able to communicate effectively with customers in a friendly and polite manner by following to processes - Good at solving problems - Good at English (4 skills) - Bachelor Degree - Must have technical support background (at least 1 year) - Willing to relocate to Malaysia but will work in Vietnam temporarily max of 6 months or until EP has been processed - Ability to work under high pressure - Working time: 9:00 – 18:00 (Mon-Fri)

Contact seller Share

Comments