Check with seller Việc làm Hồ Chí Minh tuyển gấp Lazada - Supervisor (Giám Sát Call Center) Thành Phố Hồ Chí Minh

Mô tả công việc Fully take responsible for CS team in Lazada Call Center. The following points is what CS Supervisors must: Support Customer Service Manager (CSM) in achieving business goals Continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance Build team spirit for a team with 50 members Process designer Manage the day to day operations within the customer services team including process escalations, quality checking, and staffing needs Assist CSR's in exceeding customer expectations through excellent customer service Support to develop training plan for new CSRs and maintain continuous training for existing CSRs Forecasting the volume of workload daily & peak period and design plans to overcome the backlogs but still maintain good KPIs Provide regular, transparent feedback and reporting on CSR performance to the CSM Identify risks and provide immediate action plans during sudden incident Fining the gaps in process and offering the best solutions to maximize capacities and resources for improvement Coordinate with other teams/ departments to achieve company's business goals Quyền lợi được hưởng Chế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Yêu cầu kỹ năng Minimum 1 years of experience in supervisor role (specialized in Call Center) or 3 years in Team Leader level Good at English Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset Work independently and proactively take on new responsibilities where most needed Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving Good at data and report to control backlogs & performance

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