Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Services Executive Quận 7

Mô tả công việc Customer Feedback & Support for Students and/or Parents ● Communicate with parents and/or students to update study's progress and follow up throughout the course, coordinate with the academic team to handle any student's issues, answer any other questions or concerns from parents and/or students; ● Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....); ● Execute and surveys to collect feedback from students in prototypes; ● Develop processes and systems to provide feedback on academic performance, skills development, and opportunities for growth. Onboarding New Students ● Develop processes and systems to help new students get comfortable with systems and online class experience; ● Perform instructional online sessions; ● Ensure that student devices and internet connections work well for online courses; ● Ensure clear instructions for students to have a great learning experience. Sales Support ● Perform a full sales cycle of Online Math courses: Consultation, book placement tests and tech check, close the deals and proceed payments; ● Maintain an accurate database of the call records and presentation of the same on a timely basis. Other tasks assigned by the Direct Supervisor Quyền lợi được hưởng ● Competitive Salary, Sales Commission, Team Bonuses, and Annual Performance Bonus; ● Unlimited Vacation Policy; ● Social and Private Health Insurance; ● Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc. ● Mentor-Mentee Program; ● Advanced Studies Grant for personal development; ● Substantial opportunity and training for career development. Yêu cầu kỹ năng ● Bachelor degree and above; ● Ability to use English for emails, meetings and daily conversation; ● Computer literacy and quick ability to learn new platforms; ● Excellent phone manners and communication skills; ● A strong desire and shown potential to develop these customer service traits: ✓ An obsession over every customer information detail ✓ Deep customer empathy and insights ✓ Perseverance and passion for long-term goals; ● Ability to work with children; ● Shown ability to work independently. Though this position is expected to primarily be an execution role, exceptional candidates will be able to work more independently during the development stage.

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