» Việc làm Hồ Chí Minh tuyển gấp Customer Service Manager
Check with sellerViệc làm Hồ Chí Minh tuyển gấp Customer Service Manager Thành Phố Hồ Chí Minh
Published date: 2023/11/14
Location: Thành Phố Hồ Chí Minh, Hồ Chí Minh, Việt Nam
Mô tả công việc *Customer and Supplier Service: - Lead and manage functions of customer service hotline and logistic operation, etc. - Manages operation teams to ensure operational excellence and excellent customer service. - Lead calls and meetings with existing and potential customers or suppliers based in Australia and Vietnam. - Handle and resolve customers’ and suppliers’ specific inquiries, claims and complaints. - Achieve customer and supplier satisfaction and build relationships with them. - Coordinate and collaborate with internal and external team to ensure delivery of best-in-class customer experience. *Feedback and Reports: - Maintain and provide the reports on customer and supplier service performance highlighting variances to the targets set on defined KPI’s. - Collect customer insights from various channels and provide feedback to responsible departments. - Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards. *Planning and Training: - Design and implement quality assessment effective and customer and supplier service procedures, policies, and standards. - Identify training needs, design training modules, and conduct regular training in respect of operations and service standard. *Others: - Identify the new opportunities by market research and attracting new customers and suppliers. - Provide support for external team to help maximize KPIs of the company. Quyền lợi được hưởng • 12 days of paid annual leave • 13th month salary & KPI Bonus • Annual assessments and salary reviews • Having opportunity of promotion and training • Team building activities • Personal Laptop • Attractive compensation and benefit package in accordance with current Laws and the Company's regulations. Yêu cầu kỹ năng We are looking for a customer-centric employee with strong leadership skills that can provide world-class customer experiences and offer a deep understanding of what drives and influences success in customer satisfaction. You will report directly to the Country Director – Vietnam. The ideal candidate is someone who thrives in a fast-paced environment and is passionate about being a customer advocate and a trusted strategic partner. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and reduced operational losses. - Solid understanding of customer behaviors & complaint handling. - Strong sense of prioritization, and structured mindset to cover multiple things at the same time. - Having excellent oral communication capability in both Vietnamese and English (IELTS 7.0+ in Speaking and Listening or equivalent). - At least 3-5 years’ experience in Marketing, Sales or Customer Services and previously held Managerial roles in Customer Services field, preferably in the Hospitality and/or Call Centre environment. Ability to work with English speaking stakeholders and high net-worth customers. - Excellent leadership and interpersonal skills, strategy planning and good management skills. - Ability to work under pressure involves dealing with constraints might be outside of your control. - Proficiency of computer skill in Microsoft Office (Word, Excel, Powerpoint, etc.). - Have good general knowledge of the Australia’s lifestyle and culture - studied or worked in Australia previously (preferred but not essential). - Graduated from University with majors in: Commerce, Marketing, Business Administration or Hotel Management (preferred but not essential).
Avoid scams by acting locally or paying with PayPal
Never pay with Western Union, Moneygram or other anonymous payment services
Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Khác -
Quận 1 (Hồ Chí Minh)- 2023/11/14 Check with seller
Mô tả công việc Xử lý hình ảnh cho mục đích e-commerce, bao gồm: - Retouch da người mẫu - Xử lý nếp nhăn quần áo - Tách nền, chấm bụi, xóa rác, vết bẩn - Ghost mannequin Các đối tượng hình ảnh thường xuyên làm việc bao gồm: Người mẫu (lớn/nhí); Trang...
Khác -
Quận 1 (Hồ Chí Minh)- 2023/11/14 Check with seller
Mô tả công việc - Tổ chức sự kiện marketing cho thương hiệu. - Quản lý và phối hợp với các nhà cung cấp để thực hiện công việc (thiết kế, lấy mẫu ...) - Hỗ trợ phân tích, phát triển chiến lược cho thương hiệu. - Kiểm soát ngân sách marketing cho kết ...
Khác -
Quận 7 (Hồ Chí Minh)- 2023/11/14 Check with seller
Mô tả công việc - Độc quyền khai thác nguồn khách hàng tiềm năng do Ngân hàng SCB cung cấp. - Vị trí thuộc kênh hợp tác giữa tập đoàn bảo hiểm nhân thọ Manulife và ngân hàng SCB (TMCP Sài Gòn). - Giới thiệu, tư vấn cho khách hàng về kế hoạch tài chín...
Comments
Leave your comment (spam and offensive messages will be removed)
Contact publisher
Name: Công Ty Cổ Phần Happy Life International Việt Nam
Tìm việc nhanh - việc làm 24h - việc làm tốt - Tags: việc làm, việc làm 24h, vieclam24h, vieclam24h.net, vieclam24hnet, tìm việc nhanh, tìm việc, timviecnhanh, timviecnhanh24h, timviecnhanh tphcm, timviecnhanh tuyển dụng, timviecnhanh , timviecnhanh365, timviecnhanh quận 7, timviecnhanh chotot, timviecnhanh gò vấp, timviecnhanh cv
An: Tôi thực sự hài lòng về chất lượng ứng viên trên vieclam24h.net.
Dũng: Với các website tuyển dụng khác tôi phải tốn gần 2 triệu đồng để đăng tin, thật bất ngờ khi được miễn phí trên vieclam24h.
Thu thùy: Làm HR được một thời gian dài được bạn bè giới thiệu web vieclam24h.net tôi thấy công việc của mình được hiệu quả rỏ rệt.
Luân Nguyễn: Là chủ doanh nghiệp tôi rất đắng đo khi phải chi tiền để đăng tin tuyển dụng, từ ngày có vieclam24h.net tôi dành khoản chi phí nho nhỏ đó chăm lo cho đời sống nhân viên.
Hồng Ánh: vieclam24h.net là lựa chọn đầu tiên khi tôi muốn đăng tin tuyển dụng.
Comments
Leave your comment (spam and offensive messages will be removed)