Check with seller Việc làm Hồ Chí Minh tuyển gấp Customer Experience Manager Thành Phố Hồ Chí Minh

Mô tả công việc Customer Experience management: • Develop comprehensive listening points in the customer journey, define varying strategies, and identify opportunities for continuous improvement of customer experience • Root-cause and identify customer issues and build effective long-term solutions • Leverage customer insights to cooperate closely with multiples departments to initiate and implement projects to enhance customer experience • Continually review and evolve the collection of processes used to track, oversee, organize and handle every interaction between the customer and company throughout the lifecycle User communication & UX Writing: • Oversee performance of all external communication regarding company announcement, policy updates, feature release, content for Application interfaces to deliver business/ product’s messages to end-users & ensure consistency, easy understanding, and in line with the goals of the business • Collaborate closely with cross-functional departments to develop the best communication strategy for customer experience & business goal • Solid understanding of customer insights & journey to drive communication excellence, increase user engagement & user loyalty • Assist Line Manager in other tasks assigned Quyền lợi được hưởng 14 days annual leave and 6 days sick leave 13th month Salary and Performance Bonus Premium insurance Generali Địa điểm làm việc ➢ 15 Đường Lê Thánh Tôn, Bến Nghé, District 1, Ho Chi Minh City, Vietnam (Hồ Chí Minh) Yêu cầu kỹ năng • 5 year+ experience in customer experience or operation management, e-commerce is preferred • Strong sense of business and able to improve the team through a clear business view • Excellent analytical skills and ability to make a judgment based on logical reasons • Well-developed interpersonal and communication skills • Quick learning, adaptive and flexible • Street smart and down to earth • Committed, result-oriented, willing to go the extra miles for goal achievement • Like challenging goals and a fun environment

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