Check with seller Việc làm Hồ Chí Minh tuyển gấp Center Manager Quận 3

Mô tả công việc Job Purpose: • To ensure the smooth and transparent operations of the center; • To provide the best quality of services to the students; • To co-ordinate the strategies, the efforts between sales team and academic team; and between center and head office; - Managing all stages of customer services process including welcoming guests and enrolling students at center - Resolving customer requests and complaints and providing feedbacks back to relevant teams for process improvements and team development - Managing the Customer Care team and service providers to ensure the top of quality services to the customers and students - Optimizing the center team ability to support students in their learning and their achievement of their goals - Aligning objectives between Sales and Academic to maximize enrollments and satisfaction of students. - Recognizing talents in the center and developing staff into outstanding team leaders and managers through systematic development plans, training and coaching - Measuring staff monthly performance against roles’ KPI’s and calculating commissions and bonuses where applicable - Managing the center facilities and resources to maintain high standards of presentation and efficient usage. - Rolling out all rules, policies and guidelines to all center staff and ensuring they are properly implemented/ followed to avoid misunderstanding and/or misuse of resources. - Working with relevant authorities and departments and operating the center as per required regulations and policies - Evaluating and reporting on all aspects of the center as requested by line manager and BOD. - Coordinating well with all departments and managing special center projects assigned by BOD Quyền lợi được hưởng • Having chances to get attractive company bonus every month/year • Company trip once a year + Joining party • Salary and position is reviewed 1 time a year • Bonus by individual ability and company’s performance. • Social insurance, health insurance, unemployment insurance and other benefits • Dynamic and sociable working environment. Địa điểm làm việc ➢ Hồ Chí Minh (Hồ Chí Minh) Yêu cầu kỹ năng • University degree in relevant fields • Minimum 3 years’ management experience: management in education sector is an advantage • Strong sense of business operations • Well – developed leadership, managerial, analytical, organization, project management and/or operational planning skills • Disciplined, attention to details and ability to work under high pressure with limited supervision • Advanced communication and interpersonal skills plus ability to motivate staff and connect people’s strength • High proficiency in English and Microsoft office applications

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