Check with seller Việc làm Tiền Giang tuyển gấp Center Manager - ILA Mỹ Tho

Mô tả công việc 1. Planning - Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales - Plan for monthly, quarterly, yearly to train/coach staff in department 2. New sales management - Weekly and monthly sales and re-sales planning - Monitor conversion rate (visitors – placement tests- sales) daily - Follow up bookings daily - Cooperate with other training centres to maximize sales and re-sales for the company - Review sales and re-sales performance weekly and set plans for the upcoming week(s) - Monitor sales and re-sales performance daily - Monitor telesales activities at centre 3. Customer satisfaction - Monitor sales and care team in their customer care tasks to make sure the services are professional - Handle customers’ feedbacks/complaints - Verify customers requests relating to saving fee, class transfer, refund, etc - Propose events, activities for centre when necessary - Verify special offer or discounts - Coaching and training - Customer service - Conduct Workshop/Training for sales and care team - Support in events organized/planned by the company - Sales and Care development 4. Centre Operation - Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards - Observe/ monitor to make sure EP’s performance is accurate and professional - Check ERP system to make sure every process is applied correctly - Arrange staff working schedule 5. School contract - Visit school to build relationship - Monitor school contract to make sure deliver good service to the students - Follow up payment at school 6. Marketing - Prepare and organize all local marketing event at centre - Local MRK - ELT activities - Support all ELT activities at centre 7. Reporting - Verify Non-standard Working Hours Report - Complete reports: weekly, monthly or as required - Verify weekly monthly new sales and re-sales report - Corporate report - Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases - Verify weekly and monthly ILA account report 8. Regional Centre Director’s Delegation - Work with HO departments and training centres, when necessary - Support Regional Centre Director in cost control: utilities, paper, stationery, resources - Support Regional Centre Director in centre performance financial KPIs: new sales, revenue - Work with local authorities, landlord, schools, clients, when necessary 9. Account management - Assign account to EP - Monitor all account at the centre to ensure good service - Manage account lost of each EP - Transfer account on time if any issue happened Working Location : 1A Hùng Vương, Ward 1, Mỹ Tho, Tiền Giang Quyền lợi được hưởng - Được cấp bảo hiểm sức khỏe cao cấp - Nghỉ phép: 16 ngày/ năm, nghỉ lễ Giáng sinh 25/12 và các ngày nghỉ lễ khác trong năm - Thu nhập cạnh tranh + Bonus hấp dẫn - Được giảm đến 90% học phí học tiếng Anh tại ILA cho nhân viên và người thân - Được hưởng các chính sách phúc lợi khác theo quy định của công ty - Up to 90% discount on English tuition fees at ILA for employees and relatives - Get premium health insurance - Leave: 16 days/year, Christmas holiday December 25 and other holidays of the year - Competitive Income + Attractive Bonus - Enjoy other welfare policies according to the company's regulations Yêu cầu kỹ năng Qualifications: - University graduate - At least 3 years experience at management level in a foreign invested company - Understanding of local and foreign educational systems Skills: - Excellent organizational skills - Strategy planning skills - Good presentation and persuasive skills - Excellent interpersonal and communication skills - Good management skills - Strong sales and customer service focus - Training, coaching and delegating skills Language:Fluent in both English and Vietnamese Computers:Familiar with MS Office, Microsoft Project, etc

Contact seller Share

Comments