Check with seller Việc làm Hồ Chí Minh tuyển gấp Senior Customer Support Nhân Viên Chăm Sóc Khách Hàng Thành Phố Hồ Chí Minh

Mô tả công việc JOB TITLE Customer Support Executive | Nhân Viên Chăm Sóc Khách Hàng About DigiUni Vietnam DigiUni is a fast growing educational center based in Ho Chi Minh city, driving education in IT & Digital sectors. We provide a well-rounded full course into coding with languages like Python, HTML, Javascript and others for children and young adults; graphic design; digital marketing; business analytics as well as short training courses in copywriting, Excel and Word. ]JOB DESCRIPTION Greeting customers and providing all the needed info like booklets, brochures Collecting payments via POS/mPoS based on sales team request Issuing customer receipts and processing scans of contracts submitted by sales department Maintaining positive & sustainable relationships with current customers (parents & students) for re-enrollments. Answering hotline calls/inbox chat messages within the set response time Collecting attendance reports of students & arranging schedule with Program Director and teaching department Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction. Maining reporting system related to contracts, groups, school class feedback system Managing retention and student customer satisfaction Quyền lợi được hưởng BENEFITS - Company Laptop Provided - Base salary: 8,500,000 VND (Gross/month) + monthly bonus for renewal KPI - On-going professional development & training programs - Young and foreign working environment - Support from an experienced and dedicated management team - 13th month salary & social insurance as per the law requirements If you are interested, please apply at hr @digiunivietnam.com Yêu cầu kỹ năng - College Degree or University Student (this is a full-time position, 44 hours per week) - Problem-solving skills & attitude - Fluent in Vietnamese and intermediate or higher level of English - Aptitude for fostering positive relationships with current customers and new customers - Excellent communication skills - Proven experience/knowledge and high interest as a Client Relationship oriented person - Customer-oriented mindset

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