Check with seller Việc làm tuyển gấp Customer Service Executive

Mô tả công việc Support with system process (create Sale Order SO on SAP/ process credit note on SAP/ sale order/ sale confirmation on software that link to customer service dashboard) Mainly in charge of Ecommerce orders (websites and social media channels), complaints and issues that are related to orders. Actively communicate and coordinate from internal side (Purchasing Dept. for stocks, Finance Dept. for payment, Warehouse Dept. for order status, and Marketing Dept. for Wholesale Promotion) Follow up and take care of external phone call for UK lines (telecommunication) Follow customer orders (stock availability, finance for payment, delivery and contact by phone/ mail for order confirmation) Book with transportation company for pallet order/oversea customers Have well knowledge about Oriental foods and drinks to give guideline, suggestion to bring proper information to customers Process with new customer enquiry/ dealing with customer complaints/ retail order from shops or online orders Monday – Friday: 13h00-21h00 (breaktime: 18h00PM – 18h45PM) or 15h00-23h00 (breaktime: 20.00PM – 21.00PM) Quyền lợi được hưởng Base salary, insurance, annual leaves, and Public holiday as per Vietnamese law. 13th month of salary, salary review once a year. Team building trip, training opportunity in The UK. Young, dynamic working environment. Yêu cầu kỹ năng University graduation/Bachelors in Business Admin or/ and Foreign trade or related profession, MBA or Master Degree could be  advanced Fluency in English (both compositional and oral); other language (Chinese/ Japanese or French) could be advanced Good communication& negotiation skills, Problem Solving Skills, Risk Management skills, Analytical skills and Organizational Skills Have experience with the similar position; working abroad would be advanced  Good competence on Microsoft Windows applications.

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