Check with seller Việc làm Quận Tân Bình, Hồ Chí Minh tuyển gấp IT customer support service executive Thành Phố Hồ Chí Minh

Mô tả công việc Cadena’s customer base continues to grow as does the need for continued and excellent customer support. We are looking for a talented Customer Support Services Executive to support our client’s end-users with their Cadena HRIS application. This role requires attention to detail, execution excellence and a strong customer service orientation. Day-to-day you will: • Identify and resolve customer issues, implementing and meeting Service Level Agreements. • Collaborate with technical/development team in identifying and solving customer issues to meet deadlines. • Work with customers to define new requirements, analyze those requests, needs and objectives and then develop solutions and plans. • Document customers’ requirements, bugs and issues to in a clear, concise manner in applicable systems. Config, test and update to customers. • Deliver end user training in a professional manner with high quality results • Support with administrative tasks. Quyền lợi được hưởng We offer • An inspiring work environment! • Competitive salary packages. • Annual salary reviews and adjustments • A knowledge sharing atmosphere and teams full of enthusiastic professionals. • Training and education. • Career development opportunities. • Company activities, drinks and parties. • Working time: 8:30 AM - 5:30 PM from Monday to Friday (working frome home is available) Yêu cầu kỹ năng You have a bachelors degree in computer science, computer engineering, management information systems or a related field. • Proven ability to collaborate and build strong relationships with customers. • Excellent telephone manner and communication skills. • Exceptional verbal and written communication skills • An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organization. • Knowledge of ERP system will be an advantage.

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