Check with seller Việc làm Hồ Chí Minh tuyển gấp [HCM/1500$] IT Helpdesk - Tiếng Anh giao tiếp thành thạo Thành Phố Hồ Chí Minh

Mô tả công việc - Responding in a timely manner to service issues and requests - Perform troubleshooting on computers and network using different diagnostic techniques - Providing technical support across the company (this may be in person or over the phone) - Installing and configuring computer hardware and software for corporate workstations (Windows and Mac) - Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure - Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems - Provide needed information on IT products or services - Monitoring and maintaining computer systems and networks - Create, maintain, and update computer images according to organizational standards and security requirements - Maintain accurate records and inventory of hardware assets - Assist in testing new technology (Software Updates and new programs for compatibility and performance) - Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel - Provide feedback on processes and make recommendations on areas to improve - Other miscellaneous duties as assigned Quyền lợi được hưởng ■Working time：Mon-Fri 9:00-18:00 ■Other Benefits： - 13 tháng lương, Performance bonus - Thử việc 2 tháng 100% lương - Đóng bảo hiểm full lương ngay từ khi thử việc - Các phúc lợi khác: được hỗ trợ ăn trưa, gym, parking, birthday/Tet/wedding voucher... ) - 18 ngày phép/năm - Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ... - Premium healthcare insurance - Happy hours everyday with free snacks, soft drinks, fruit and coffee ■Lý do tại sao các Developers hiện tại vẫn làm việc tại công ty - Môi trường làm việc hiện đại, có nhiều cơ hội thăng tiến, phát triển bản thân - Sếp và đồng nghiệp rất thân thiện, support nhau - Chế độ tốt, sếp sẵn sàng lắng nghe ý kiến của nhân viên để cải thiện Yêu cầu kỹ năng Qualities: - Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese - An ability to stick to strict deadlines - Problem-solving skills - An ability to prioritize - Detail oriented and organized - At least 3 years experience as equivalent position - A technical, systematic, and logical thought process - Ability to multi-task and track multiple objectives, goals, and projects concurrently Plusses: - Experience with the following systems and technologies: - SnipeIT - Google Workspace - Windows operating systems - Apple operating systems - JumpCloud - Microsoft Office Products

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