Check with seller Việc làm Hồ Chí Minh tuyển gấp Branch Manager - Quản Lý Kinh Doanh (Nestbyaia Landmark - Etown Cente Quận 1

Mô tả công việc - Branch Manager is responsible for managing and directing Relationship Manager team to achieve sales goals as defined by Branch Head. - Hiring decisions and performance evaluations, actively promotes the highest level of customer service to achieve client service goals to build the image of NEST as the unique, hi-end. - The daily activities of Branch Manager include but not limited to developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. - Coordinates operational activities within the branch to ensure satisfactory passing of operational audits, protect the assets of the company and its employee owners. The role requires good communication skill, managing sales performance with excellent in client handling. Revenue & Policies Receivable Management: -50% - Be responsible to handle customer complaints. - Leads proactive branch efforts through advocates in an effort to establish new customer relationships in the branch’s events. - Be responsible of overall production, productivity, recruiting, coaching and development of Relationship Manager team. - Effectively & continually manage under performance, creating action plans where appropriate with the support and input of the Branch Head - Constantly looking for innovative ways to improve sales performance of RMs team. - Effectively balance the need to grow the team performance whilst maintaining the highest standards of operational integrity & ensuring that others do the same. - Ensure high quality sale by maintaining at least 90% FY for whole team Customer Service Management: - 20% - Monitoring RMs to maintain “Do the right thing” attitude and keep excellent customer’s satisfaction with daily’s activities - Creating & maintaining an open environment where service and sales opportunity are maximized. - Role actively solves service issues that arise on a day to day basic operation with guidance from Branch Director. - Handle routine and more complex service issues independently, refers customers to appropriate staff for advanced problem resolution - Ensure excellent customer service and provide solutions to ongoing internal and external challenges. Recruitment, reward & people development: -20% - Calculate and track all special sales commissions and draws for branch personnel. - Work with temporary help agencies and HR recruitment team to recruit and hire qualify RMs - Manage review process, pay changes, and being witness to any disciplinary meetings. Others: - 10% - Assist in operational management of the office - Perform other responsibilities and duties periodically assigned in order to meet operational and/or other requirements Financial and Non-Financial Measures: - 100% target achieve, without miss-selling - 100% policies are issued in line with AIA’s regulations and attract the right customer segment - Meet predefined number of policies issued - No valid complaints from internal and external customers - Meet 100% RM’s active ratio. - High sales quality as per customer feedback - Maintain policy recovery ratio >80% Quyền lợi được hưởng - Hỗ trợ chi phí F&B - Thưởng hoa hồng hấp dẫn và vinh danh khen thưởng theo từng tháng, quí, năm. - Phụ cấp hỗ trợ đi kèm (trên 2,5tr): điện thoại, gửi xe, taxi. - Nhiều chương trình thi đua khen thưởng theo từng tháng, quí, năm. - Được tham gia các khóa huấn luyện chuyên nghiệp theo tiêu chuẩn của công ty. - Bảo hiểm chăm sóc sức khỏe định kỳ hằng năm. Nghỉ phép năm - Phụ cấp cố định ( trên 30 triệu) - Được hỗ trợ ipad phục vụ công việc kinh doanh - Cơ hội thăng tiến trong công việc và các vị trí quản lý kinh doanh có chính sách và lộ trình rõ ràng Yêu cầu kỹ năng • Education – University graduates • Experience – a minimum 4 years of experience in financial service/banking sector of which highly prefer 2 years of managerial experience. • Special skills:  - Good at problem-solving  - English proficiency (intermediate and above)  - Good communication, persuasion and inter-personal skills  - Proficient in basis office software application (Microsoft Office)  - Self-motivated and able to work under pressure  - Good business sense and ability to work on budget

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